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Shipping & Returns

Allow me up to 28 business days to have your jewelry ready to ship.

Items up to $350 will be shipped by registered air mail with a tracking number and it takes 14-30 business days to arrive. You can upgrade the shipping to express mail for $55 (takes 4-10 business days). Shipping with DHL takes 2-3 business days for $85. 

Over $350 will be shipped by express mail with a tracking number and it takes 4-10 business days to arrive to your door step. If you would like to have it faster 1-3 business days you will need to add $60.

Shipping times are estimated, on special holidays delays may occur.

All taxes if required will be paid by customer, according to its country laws.

Please include your telephone number for the shipping.



Refunds & Exchanges:

If you wish to return your purchase for a return or exchange, please contact me within 7 days of receiving your purchase.

I will accept it in its original condition and packing for a full refund/exchange.
Shipping fees are non-refundable. Once I get the jewelry I will refund your money within 5-7 business days.

Items produced specifically on request include sizes out of standard range size cannot be exchanged.

Jewelry that has been worn, used or damaged will not be accepted.

Loss or damage caused during return, the item will be the buyer responsibility.

Items may appear larger in the photos to show details. Please check dimensions
carefully before purchasing, also colors of items may look slightly different than they are in reality.

Don't forget that it is a handmade work with natural stones, tiny imperfections are the nature of handmade work.
 
If you have any further questions please do not hesitate to contact me at michal@michalbendzel.com !