Shipping:

Allow me up to 28 business days to have your jewelry ready to ship.

Items will be shipped by DHL , insured and with a tracking number and it takes 2-3 business days to arrive.

*Shipping times are estimated, on special holidays delays may occur.

*All taxes if required will be paid by the customer, according to its country laws.

*Please include your telephone number for the shipment.

Return & Exchange

Refunds & Exchanges:

*If you wish to return your purchase for a return or exchange, please contact me within 4 days of receiving your purchase.

*I will accept it in its original condition and packing for a full refund/exchange.
Shipping fees are non-refundable.

Once I get the jewelry I will refund your money within 5-7 business days.

*Items produced specifically on request include sizes out of standard range size or engraved items are non-refundable and cannot be exchanged.

*Jewelry that has been worn, used or damaged will not be accepted.

*Loss or damage caused during the return, the item will be the buyer responsibility.

*Items may appear larger in the photos to show details. Please check dimensions
carefully before purchasing, also colors of items may look slightly different than they are in reality.

*Don't forget that it is a handmade work with natural stones, tiny imperfections are the nature of handmade work.

*If you have any further questions please do not hesitate to contact me at

michal@michalbendzel.com!

FAQ

Ring Sizing

The ring has to go on and off easily from the finger.
The best way to check for your size is to get yourself measured at a jewelry store.
If this is not feasible try to check here
But notice that this is only a guide therefore I cannot be responsible for incorrect ring size determination.

Custom & Personalized Orders

Yes, custom orders based on my designs are possible.
Different stones can also be customized.

Can I pay with a Payment Plan?

Yes, you can pay with a payment plan. You have the option of how many payments you would like to pay and the frequency of the payments. I will send you the first invoice with the first order. After each payment I will send you the next one. When the last payment is made, I begin working on your order.

Gift Wrapping & Packaging

All my jewelry will get to you in a Michal Bendzel - gift jewelry boxes.
Let me know if you need wrapping for a present.

What is the difference between 14k, 18k, and 24k?

Karat represents the amount of gold that exists in the material alloy (alloy-mixing of several materials together). Pure gold has 24 parts of gold, 18 Karat has 18 parts of gold and other materials mixed. Therefore, there are different prices for different Karat.

Is white gold really white?

No, the real color of white gold is yellow gray.
For the white color it has to be coated with rhodium.

Engagement Ring set with Sapphire & Diamond

Shipping:

Refunds & Exchanges: